Parent FAQs

What is the Cool Culture Family Pass? 

The Cool Culture Family Pass is a card that allows participating families free and unlimited general admission to 90 participating cultural institutions

How can I get one?

Your family is eligible to receive a Family Pass ONLY if you have a child enrolled in a currently participating early childhood program. If your child's program participates, please ask your Cultural Liaison about Family Pass registration.

How can my child’s program to participate?

Cool Culture works exclusively with early childhood programs in underserved communities: Child Care, Head Start, and Universal Pre-Kindergarten programs in the community and in select Title I public schools.

For more information contact us

Make low-cost museum visits without a Pass

Learn more here!

How long is the Family Pass good for?

You can use the Family Pass from the time you receive it until its expiration on October 31st.

How do I replace my lost or stolen Family Pass?

Inquiries about replacing lost or stolen Family Passes should be directed to the Cultural Liaison at your child’s early childhood program. Depending on the time of the year, replacements requests may  be submitted on your behalf by your Cultural Liaison during one of Cool Culture’s Family Pass Registration periods. In the meantime, the Cultural Liaison may give you a Loaner Pass until you receive your new customized Family Pass.

Where can I find out more about cultural institutions, events and activities?

Check out Cool Culture’s resources, including our family newsletter, Artventure and our Facebook Page.

I have a Family Pass!
How do I use it?

Read the Cool Culture Family Guide to learn how to use your Family Pass.

How many people can I bring?

The Pass allows up to 5 individuals (including the Pass holder) free general admission. More than 5? Please be prepared to pay admission for the remaining guests.

What else do I need to know?
  • The Family Pass cannot be used for large group or class trips! 
  • Only guardians with their name printed on the Family Pass may present it on visits.
  • Any costs outside of general admission are not covered by the Family Pass.
Additional Questions?

Family Guide
Family Pass Overview
Trip Tips